Services & Support
Support across selection, supply and the aftermarket
OSA supports customers from the first technical enquiry through to continued support after delivery. Scope is agreed per enquiry and delivered in coordination with the manufacturer where required.
Our services
Six core services
Each service description states what it covers, which divisions it applies to and what information helps us respond quickly.
Technical Product Selection
Matching plant requirements to the right equipment configuration with manufacturer input.
What it covers
- Review of duty conditions and site constraints
- Category and configuration guidance
- Comparison of suitable manufacturer options
Information typically needed
- Application or process description
- Operating conditions where available
- Applicable standards or specifications
Engineering · Laboratory · Delivered with the OEMEnquire OEM Coordination & Procurement
Acting as the coordination point between the manufacturer and the end user through the enquiry and order cycle.
What it covers
- Enquiry routing to the appropriate manufacturer
- Commercial and documentation follow-up
- Delivery coordination
Information typically needed
- Scope of supply
- Required documentation
- Delivery expectations
Engineering · Laboratory · Delivered with the OEMEnquire Spare Parts Provisioning
Identification and supply of spares for installed equipment.
What it covers
- Part identification support
- Recommended spares lists via the manufacturer
- Repeat-order support
Information typically needed
- Equipment tag, model and serial number
- Nameplate photograph where possible
Engineering · Laboratory · Delivered with the OEMEnquire Overhaul Supervision
Supervision support during equipment overhaul activities, coordinated with the OEM.
What it covers
- Planning support ahead of shutdowns
- Supervision arrangements through the manufacturer
- Post-overhaul documentation follow-up
Information typically needed
- Equipment details
- Planned shutdown window
- Site access requirements
Engineering · Delivered with the OEMEnquire System Upgrades
Support for upgrading existing systems where the manufacturer offers an upgrade path.
What it covers
- Assessment of available upgrade options
- Obsolescence and replacement guidance
- Coordination of upgrade scope with the OEM
Information typically needed
- Existing system details
- Objective of the upgrade
- Site constraints
Engineering · Laboratory · Delivered with the OEMEnquire After-Sales Support
Continued support after delivery, working with the manufacturer where required.
What it covers
- Technical queries on supplied equipment
- Documentation and manual follow-up
- Escalation to the manufacturer when needed
Information typically needed
- Order or reference details
- Description of the support required
Engineering · Laboratory · Delivered with the OEMEnquire Installation, commissioning, calibration, repair and full maintenance are not presented as independent OSA services. Where such scope is required it is arranged with the manufacturer and confirmed in writing for each project.
